Telephony

IoT and Blockchain are revolutionary technologies in digital transformation. Each one of them has a unique role that adds value to processes. Good thing; it’s possible to combine the two technologies to enhance their functionalities. The Internet of Things (IoT) connects places, people, and products, offering opportunities to create value. The interconnection of sensors, chips, …

How Blockchain Technology Can Benefit the Internet of Things (IoT) Read More »

Communication is key to any customer support environment. Typically, customers feel safe, valued, and supported when call flows result in a personal touch. If you have a higher call rate, it might be challenging to offer the best services without a practical solution. Thanks to technology advancement, an Interactive Voice Response (IVR) system can help …

What Is IVR (Interactive Voice Response) & How Does It Work? Read More »