Blockchain technology

5 Ways Blockchain is Transforming eCommerce Industry

Blockchain technology is no doubt a revolutionary technology. Besides giving rise to a currency, it has created a whole financial system. The market research report shows that consumers will generally accept this technology by 2025, and one place where blockchain has proven to work well is retail. Ecommerce has been around for decades, and its …

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Blockchain Technology

How Blockchain Technology Can Benefit the Internet of Things (IoT)

IoT and Blockchain are revolutionary technologies in digital transformation. Each one of them has a unique role that adds value to processes. Good thing; it’s possible to combine the two technologies to enhance their functionalities. The Internet of Things (IoT) connects places, people, and products, offering opportunities to create value. The interconnection of sensors, chips, …

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What Is IVR (Interactive Voice Response) & How Does It Work?

Communication is key to any customer support environment. Typically, customers feel safe, valued, and supported when call flows result in a personal touch. If you have a higher call rate, it might be challenging to offer the best services without a practical solution. Thanks to technology advancement, an Interactive Voice Response (IVR) system can help …

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